Our Covid 19 Policy



Our Covid 19 Policy

COVID POLICY FOR DOVE HOUSE and SWALLOWS:

We are so glad to be open again and welcoming you all to our lovely part of Dorset.  Due to the Covid 19 outbreak, we wanted to let you know what we are doing and need you to do under these new circumstances.  Further more detailed information will be sent prior to your stay.  

Guests are asked not to come to our properties if they have any Covid symptoms or have been in contact with other people who may have been affected.  Guests are requested to advise us of any Covid symptoms post their stay.   Please avoid inviting additional guests to the houses. Should you develop symptoms during your stay we ask that you and your family return home. 

PREPARING THE HOUSE FOR GUESTS:  We are following the highest of the guidelines given for preparing the house for your stay:

Following instructions, we have cleared the house of many non essential smaller items, such as books, excess ornaments, kitchen equipment and soft furnishings. We apologise if you cannot find something you have used in the past but we do not think we have moved anything that will change your holiday experience. This is to reduce our cleaning time and protect your safety.  We have also cleared all basic foods supplies (herbs/spices/oil etc), which we would have had in the past.  We will still leave a small jar of coffee/tea bags and some milk/biscuits for your arrival.

All bed pillows along with the decorative cushions and throws in the bedrooms arrive will have been changed between guests.  

We will no longer meet and greet you but as many of you know we are very close by to contact by phone/email and can hopefully sort any problems like that. In the event of any emergency call outs while you are in the house strict social distancing will be enforced.

We are preparing an online app for guests to access all the information about the houses in a contactless way. However we will leave the laminated guest folder with more essential information in the house also which will have been sanitised between guests

CLEANING PROTOCOL:    The house will have its normal high standard of clean.

ADDITIONAL CLEANING:  In line with guidelines we will be doing the following:

All high-level touchpoints, such as surfaces, handles, remotes, switches, taps etc will be sanitised with a recommended virucidal sanitiser.   All hard floors will be cleaned with a recommended Log 7 floor cleaner.   

Changes in the house:  Guests will be informed prior to the arrival of the details of things we are doing in the house, items that have been removed etc so they can plan for what they need to bring.

New Arrival and Departure Times: These have been amended for obvious reasons. 
Arrival times from 4.30pm onwards and departure by 9.30am, please

Thank you for your understanding and help to ensure you all have a safe and enjoyable holiday.

HAVE A GREAT STAY. 

From PIPPA and all the Team      

email: [email protected]

Pippa: Mobile 07880882985     

Hugo: Mobile  07775 903226



WINNERS OF THE DORSET TOURISM SELF CATERING ACCOMMODATION GOLD AWARD 2018/19 & SOUTH WEST ENGLAND TOURISM EXCELLENCE AWARDS 2018 - 2019 HIGHLY COMMENDED


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